02. What is the difference between 'goods' and 'services'?

If you have a problem with something you've paid for, it's important to know whether your problem is about 'goods' or 'services', because your legal rights may be different.

Usually it's obvious whether things are goods or services. Examples of goods are:

• groceries;  
• clothing;  
• furniture; and  
• household appliances.

Examples of services are:

• dry-cleaning;
• hairdressing; and  
• home improvements.