01. Introduction

If something you buy breaks down or doesn't work properly,you could be able to get a new one, your money back,or compensation. And if you pay someone to do a job for you,and they don't do it properly,you may not have to pay them for it. This leaflet explains how consumer laws work, and what you can do to sort problems out.

You can download the PDF from the Community Legal Advice website using the link below: